Refund policy

At One Cart SA, customer satisfaction is important to us. To ensure transparency and fairness, please read this Return, Refund & Exchange Policy carefully before placing an order through our online store.

No Returns

All products sold by One Cart SA are sold on a final sale basis. We do not accept returns once an order has been placed and delivered.

Returns will not be accepted for:

  • Change of mind
  • Incorrect product selection
  • Ordering the wrong size, colour, model, or quantity
  • Personal preference
  • Products that are no longer wanted after purchase
  • Failure to review product specifications before ordering

Customers are responsible for ensuring that all product details, sizes, specifications, and quantities are correct before completing their purchase.

No Refunds

All completed sales are final. One Cart SA does not offer refunds for products purchased through our online store except where required by applicable consumer protection laws.

Refund requests based on the following reasons will not be approved:

  • Change of mind
  • Buyer’s remorse
  • Incorrect product selection by the customer
  • Delivery delays caused by couriers or circumstances beyond our control
  • Incorrect shipping information provided by the customer

No Exchanges

We do not offer exchanges on products purchased through our online store.

Please carefully review all product information before placing your order.

Damaged, Defective or Incorrect Items

If you receive a product that is:

  • Damaged during transit,
  • Defective upon arrival, or
  • Incorrect compared to your order,

you must notify One Cart SA within 48 hours of delivery.

To submit a claim, please provide:

  • Your order number
  • Full name
  • Contact details
  • Clear photos of the item received
  • Photos of the packaging and shipping label

Claims submitted after 48 hours may not be eligible for review.

Upon verification, One Cart SA may, at its sole discretion, offer a replacement product or another suitable resolution.

Order Cancellations

Orders may only be cancelled before processing begins.

Once an order has been processed, packed, or dispatched, cancellation requests cannot be accommodated.

One Cart SA reserves the right to cancel any order due to:

  • Stock unavailability
  • Pricing errors
  • Suspected fraud
  • Technical or administrative errors

Where an order is cancelled by One Cart SA, any payment received for that order will be refunded.

Shipping & Delivery

Delivery timeframes provided on our website are estimates only.

One Cart SA is not responsible for delays resulting from:

  • Courier disruptions
  • Public holidays
  • Severe weather conditions
  • Incorrect delivery information supplied by the customer
  • Events beyond our reasonable control

Acceptance of Policy

By placing an order on the One Cart SA website, you acknowledge that:

  • You have read and understood this policy.
  • You accept that all sales are final.
  • You understand that returns, refunds, and exchanges are generally not permitted.
  • You agree to the terms and conditions outlined above.